Nail Spa Policies

📅Booking Policy

• Official channels only. All appointments must be made through our official number +63 927 811 0128 or our official social media accounts. Bookings arranged through personal numbers, unofficial pages, or third parties are not recognized by the lounge and cannot be guaranteed.
• A confirmation message from our official account is required for your appointment to be valid.
• If you're unsure whether you're booking through us, ask us directly - we're happy to confirm.

⏰Arrival Policy

• Please arrive on time. A 15-minute grace period is allowed; beyond that, your slot may be forfeited or shortened to protect the next client's appointment.
• Walk-ins within the last hour before closing (after 7:00 PM) are subject to staff availability and service type. Full sets, extensions, and spa experiences may not be accommodated this close to our end-of-day, as they require adequate time to complete properly.
• We close at 8:00 PM. Services requiring more time than what remains may be respectfully declined or rescheduled.

🚫Cancellation & No-Show Policy

• We kindly ask for at least 48 hours' notice to cancel or reschedule.
• Deposits will be forfeited for no-shows or same-day cancellations.
• Repeated no-shows may result in booking privileges being limited to deposit-required appointments only.

💅Nail Enhancement Care & Liability

• Nail enhancements (gel, extensions, hard gel, etc.) require proper aftercare to last. We'll walk you through do's and don'ts after every service.
• Celadon Beauty Lounge is not liable for damage, lifting, or breakage resulting from improper aftercare, self-removal, or activities known to compromise enhancements (e.g., prolonged water exposure, using nails as tools, DIY removal at home).
• Repairs due to normal wear within a week may be accommodated at a minimal fee; damage from neglect or misuse will be treated as a new service.

Our Service Guarantee

• If a covered issue (e.g., lifting, chipping under normal use) occurs within the guarantee window, bring it to our attention for a free touch-up. Please don't attempt to fix it yourself first, as this may void the guarantee.
• The guarantee covers product and application issues only, not damage caused by impact, improper aftercare, or activities inconsistent with the aftercare guidance given at checkout.
• Concerns raised after the guarantee window will be treated as a new service.

🩹Health Disclosure

• By booking with Celadon Beauty Lounge, you agree to disclose any relevant health concerns or skin sensitivities (e.g., allergies, sensitivities to acetone, gel/polish ingredients, or skin conditions) prior to your service.
• This helps our staff choose the safest products and techniques for you. Celadon Beauty Lounge is not liable for adverse reactions arising from undisclosed conditions or sensitivities.
• If you're uncertain about a sensitivity, let us know beforehand. We're glad to do a patch test or walk you through product options.

🤝Client Conduct

• We treat every client with warmth and respect, and we ask the same in return. Our staff's safety and dignity are non-negotiable.
• Celadon Beauty Lounge reserves the right to end a service or decline future bookings in cases of disrespectful, abusive, or aggressive behavior toward staff and other clients.

🔒Data Privacy & CCTV Notice

• For the safety and security of our clients and staff, our premises are monitored by CCTV. Footage is used strictly for security purposes and is not shared publicly.
• Personal information collected during booking (name, contact number, appointment details) is used only for appointment management and service communication, and is not sold or shared with third parties.
• By booking with Celadon Beauty Lounge, you consent to these terms in accordance with the Data Privacy Act of 2012 (RA 10173).

💳Payment

• Our modes of payment are cash, GCash, GoTyme and BPI Bank Transfer.
• Full payment is due upon completion of service unless otherwise arranged.
• All completed services are strictly non-refundable.
• If you are unsatisfied with the final result or experience discomfort from your nail enhancements, please inform us immediately (ideally before leaving the lounge). While we do not issue refunds under any circumstances, we will provide a free gentle soak-off removal of the product. Please note that to resolve claims of pain or discomfort, the product must be removed by our team.